International Consumer Q&A
What product is being recalled? The recall involves Oball Rattles sold after January 1, 2016 with one rattle chamber containing orange beads. Only rattles with date codes T0486, T1456, T2316, T2856 and T3065 located on a small triangle on the inner surface of the rattle are included in the recall.
Where can I find the date code? The date code contains a letter and 4 digit code below it and can be found on a triangle on the inner surface of the product. Click here for an example.
Why is the Oball Rattle being recalled? One or more of the rattle chambers may open releasing the small beads. Small parts in the hands of small children can present a choking hazard.
Has there been any reports of a child choking on the beads? The company has received no reports of choking incidents.
Is this a Global issue? The affected products are distributed in multiple countries and are being recalled in all countries to which they have been shipped.
What is the remedy for the recalled product? Consumers who purchased the product will receive a refund.
What is the process for a refund? Upon completion of your online registration, consumers are instructed to cut out the clear plastic disc-shaped rattle chambers from the Oball Rattle and email a photo displaying: (i) the three rattles chambers, and (ii) the destroyed product, to firstname.lastname@example.org. Consumers should promptly discard the destroyed product and all three rattle chambers after completing this process. Please allow up to 8 weeks for your refund to be processed.